Account and usage support
The right account.The right access.
Essential steps for sign-in, invitations and passwords. Your company administrator manages project, vehicle and user permissions.
Open email app · destek@kilinchafriyat.com
If no email app opens, copy this address and create a message in your email service. The request is sent only when you send the email.
Signing in for the first time
You can sign in to the web app at Open the web app. Use the email address on your company invitation and your own password.
Ask your company or subcontractor administrator to send an invitation to your personal email address.
Open the invitation link in the email and set your own password.
Complete your full name and telephone number if requested.
Sign in with the email address that was invited and the password you set.
Downloading the application does not create an account or grant company access. You do not select a role when signing in; the relevant administrator defines your permissions.
The invitation did not arrive or the link expired
Check your spam and junk folders. Ask your administrator to confirm which email address received the invitation. On the sign-in screen, you can use “Set my first password” with your invited email address. This does not grant company access to an account without an invitation.
Passwords and changing phones
I forgot my password
Enter your registered email address on the sign-in screen.
Tap “Forgot my password”.
Open the link you receive, enter your new password twice and select “Save password”.
Your email address and account access status must match your company’s records.
How do I sign in on a new phone?
Sign in with the same invited email address and your own password. You do not need to create another company or user account. Contact your administrator if your company access has been disabled.
I want to change my password after signing in
Use the password setup/change option under “Account and Session”. Your new password must be 12–128 characters long. Do not share your password with another user.
Field records and photos
I cannot see my project or vehicle
Check your active project selection. Your company administrator must verify your project, subcontractor and vehicle assignments. Do not create another account to view another company’s data or an unassigned project.
Do I have to add a photo?
No. You can optionally add photos to day-end, fuel and maintenance records. You can create records without granting camera permission. Avoid including unrelated personal documents or unnecessary images of people’s faces in photos.
I entered a record while offline
Check the status of unsent transactions in the application. Once connected, verify that the record has been sent to the server. Do not uninstall the application or clear device data while records are pending.
Account and access actions
The relevant administrator assigns projects, vehicles, roles and users. Ask for appropriate permissions on your own account instead of using another user’s password.
In the new version, use “Account and Session → Delete my account” and confirm with your own email address. If an older version shows “Request account deletion”, platform administration can complete the request. Your sign-in account and personal account information are deleted; the company’s business records and business photos are retained. See the privacy policy for details.
If you are the last company owner, you must transfer ownership before deletion; contact support if you cannot do this. Include your email address, company name and the error screen; do not send your password.
Account deletion without signing in
You can request deletion even if you cannot sign in. A separate page explains how to apply from your registered email address and which information is deleted or retained.
What should I include in a support request?
Your company name and the relevant project.
The application version and whether you use iPhone, Android or Mac.
The screen where the error occurred and the action you were taking.
If needed, a screenshot with personal information concealed.
Do not send passwords, verification codes, service keys or customer financial statements.