ERK · Ercan Kılınç
Request account deletion
You can request deletion of your account even if you cannot sign in or no longer use the app.
Apply without signing in
- Write to naigra@kilinchafriyat.com from your registered email address.
- Use the subject ERK account deletion request.
- Include your account's email address and your company name.
If your email app does not open, copy the address above into your email service and send the same request. If you cannot access your registered email address, tell support. Deletion will not be performed until account ownership has been securely verified.
Do not send passwords, verification codes, identity documents or customer financial statements. Support will not ask for your password or sign-in code.
Your request is processed after account ownership is verified. Sending a request alone does not mean that your account has been deleted. You will be informed when it is complete or if further action is required.
Which information is deleted?
- The sign-in account and account verification/password information.
- The full name and phone number in the account profile.
- Company memberships, user assignments, and session, device and notification links.
- Attachments belonging solely to the personal account.
This does more than disable access. Personal user links to the deleted sign-in account are removed from business and audit records; the related attribution may appear as “Deleted user”.
Which records are retained?
The company's trip, fuel, expense, collection and progress-payment records, together with related business photos, are retained as company business evidence. Deleting an account does not delete all company data. Requests concerning independent personnel cards and business records entered by the company are considered separately with that company.
Business records are retained for the scope and duration required by business processes, legal obligations or the protection of rights. Service providers' backup, operational and security records may have separate retention periods; deletion from the live system does not mean that all backups are deleted at the same time. See the privacy policy for details.
If you are the last company owner, an ownership transfer or support action is required to preserve other users' access. Your deletion request will still be received, and you will be told which steps to follow.
If you can access the app
Go to Account and session → Delete my account and confirm using your own email address. If an older version shows “Request account deletion”, system administration can complete the request.
First synchronise any offline records and photos you want to submit. Once deletion has completed successfully, the account's cached data, unsent records and temporary photos on that device are cleared.